1. Overseas orders use standard air parcel/package by Chunghwa Post. or EMS as the delivery method.
Standard air parcel/package delivery fee: 280 TWD only.
EMS: depends on the actual weight of the package.
Please choose any delivery method you want.
*Due to the COVID-19 crises, we now provide FedEx as the delivery method as well. Please select the option if needed. The delivery fee based on the actual weight of the package and will be charged after confirmation. Please leave us a message in your order and we will calculate the shipping fee for you. Please notice that these delivery methods all might generate the customs tax.
2. Orders contain in-stock items and pre-order items shall be delivered after all merchandise restocked.
If you like us to ship your order separately, please pay for the second delivery. Or place two orders, one for in-stock items and one for pre-orders.
3. Any returning caused by personal reasons (include customs taxes, delayed claiming, address changing without noticing...etc),
Please pay for the second delivery and the returning fee.
We will ship your order ASAP after we receive the payment.
4. Please notice that pre-order merchandise requires 50 to 70 business days to restock.
Business days DOES NOT include any weekends, holidays, or any non-working days.
Please check our latest notification for updates.
5. We are not responsible for any parcels that are lost, delayed, or damaged once the parcel has left our warehouse.
Please understand all international delivery has certain risks before you make any overseas orders.
If you need the parcel/package to arrive soon, please use EMS, FedEx as the delivery method and pay for the delivery fee that is required.
If you need the value declared, please contact us before the closing day and pay the handling fee.
6. Please contact us within 7 business days once you have any questions about your package.