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Delivery

*Non-Taiwan receiving addresses, please notice the following statement

*Our shipping costs have been increasing because of the pandemic.
From now on, all parcels/ packages via any shipping methods will be charged by their actual weight.
Following are a few examples for your reference.

*By MAR 2, only 24 countries/areas are still available for standard delivery or EMS.
(please check the attached list.)

*Here are three examples for your reference.

*We don't know when the delivery will be lifted.
We'll keep on tracking the latest information and update anytime.

We ship worldwide.

1. You can choose from standard air parcel/package by Chunghwa Post. or EMS as the delivery method.
Our website will calculate the shipping fee based on your order's weight and show it while placing your order.
*Due to the shipping restriction started in 2020,
we are now providing FedEx as the shipping method for those restricted countries/ areas.
FedEx's shipping fee is also based on your order's actual weight, but this one won't show how much it is while placing your order.
We'll calculate the shipping fee and inform you later, only we will charge you after your confirmation.

2. Orders contain in-stock items, and pre-order items shall be delivered after all merchandise is restocked. 
    If you like us to ship your order separately, please pay for the second delivery.
    Or place two orders, one for in-stock items and one for pre-orders.

3. Any returning caused by personal reasons (include delayed claiming, address changing without noticing...etc.),
    Please pay for the second delivery and the returning fee.
    We will ship your order ASAP after we receive the payment.

4. Please notice that pre-order merchandise requires 50 to 70 business days to restock.
    Business days DOES NOT include any weekends, holidays, or any non-working days.
    Please check our latest notification for updates. 

5. We are not responsible for any parcels lost, delayed, or damaged once the parcel has left our warehouse.
    Please understand all international delivery has certain risks before you make any overseas orders.
    If you need the parcel/package to arrive soon, please use EMS, FedEx as the delivery method, and pay for the required delivery fee. 
    If you need the value declared, please contact us before the closing day and pay the handling fee.

6. Please contact us within 7 business days once you have any questions about your package.

7. Any tax is on the purchaser. We do not accept "an unexpected tax" as a returning reason.