Delivery

All international orders please notice that your order measures the shipping fee.

＊We ship worldwide.

1. You can choose from standard air parcels/packages by Chunghwa Post., EMS, or FedEx as the delivery method.

Your order's weight measures the shipping fee.

FedEx shipping fee starting at $65.00 USD or higher, it won't show on your order while checking out but we’ll do a calculation based on your order and inform you later.

Please notice that we DO NOT provide free international shipping.

Please check our "Delivery" for the estimated shipping examples.

FedEx requires 5 to 10 business days to arrive.

For the actual delivery date, please check with your local FedEx office.

After confirming, we will send you an invoice ONLY for the shipping fee and will ship your order after receiving the payment.

2. Orders contain in-stock items, and pre-order items shall be delivered after restocking all merchandise.

Please pay for the second delivery if you like us to ship your order separately.
Or place two orders, one for in-stock items and one for pre-orders.

3. Any return caused by personal reasons (including delayed claiming, address changing without noticing...etc.),

Please pay for the second delivery and the return fee.

We will ship your order ASAP after we receive the payment.

4. Please notice that pre-orders require 60 to 80 business days for processing.

Business days DOES NOT include any weekends, holidays, or non-working days.

Please check our latest notification for updates.

5. We are not responsible for any lost, delayed, or damaged parcels once the package has left our warehouse.

Please understand that international delivery has certain risks before making any overseas orders.

If you prefer to receive your package/parcel faster, please select EMS and FedEx as the delivery method, and pay the required delivery fee.
We can also help to add insurance to your package/parcel. Please contact us after you place your order if you need it.

6. Please contact us within seven business days of receiving your package/parcel if you have any questions.

7. Any tax is on the purchaser. Therefore, we do not accept "an unexpected tax" as a returning reason.